incidence rates

What Kind of a Nut Buys a Phone Bank During the Great Recession, pt.2

I've spent the last 4 days in the phone bank, listening to my callers actually conducting my calls. It is a very humbling experience. Like hearing a recording of your voice, I occasionally cringe and think "Wow! I wrote that?" In general, for questionnaire writing, some tips -- since all of you seem to think Survey Monkey and its ilk mean you've got the chops --